If you're involved in an accident or need to make an insurance claim with Simba Car Subscription, it’s important to follow the correct procedures to ensure that everything is handled smoothly and efficiently.

Here’s a step-by-step guide on how to do it:

1. Ensure Safety First:

• Immediate Actions: If an accident occurs, the first priority is to ensure the safety of everyone involved. Move to a safe location if possible, and check for any injuries. If there are injuries, contact emergency services immediately.

2. Gather Information:

• Details to Collect: Document the accident by taking photos of the scene, the vehicles involved, and any visible damages. Exchange contact and insurance details with the other party involved in the accident. It’s also helpful to get contact information from any witnesses.

3. Contact Simba Immediately:

• Reporting the Incident: As soon as it is safe to do so, contact Simba's customer service or the dedicated claims department to report the accident. Simba usually provides a specific hotline for accident reporting, which can be found in your subscription agreement or on their website.

• Provide Necessary Details: Be ready to provide details of the accident, including the time, location, nature of the accident, and the information you’ve gathered from the other party.

4. File a Police Report:

• When Required: Depending on the severity of the accident, you may need to file a police report. In many cases, especially if there are injuries or significant property damage, this step is mandatory. Provide a copy of the police report to Simba as part of the claims process.

5. Follow Simba’s Instructions:

• Next Steps: Simba will guide you through the claims process, which may involve filling out additional forms, providing documentation, and possibly taking the vehicle to an approved repair centre. They will coordinate with their insurance provider to handle the claim.

6. Vehicle Repair or Replacement:

• Repair Process: If the vehicle is damaged but repairable, Simba will arrange for it to be repaired at an approved facility. If the vehicle is deemed a total loss, Simba will discuss replacement options with you.

7. Monitor the Claim Progress:

• Stay Informed: Keep in touch with Simba and their insurance provider to stay updated on the progress of your claim. Ensure that all necessary steps are completed to expedite the process.

By following these steps, you can ensure that the accident or insurance claim is handled efficiently and with minimal stress. Simba’s customer service team is there to assist you throughout the process, ensuring that you get back on the road as quickly as possible.